Terms of service.

These terms govern pest control service provided by Golden State Pest Control (“we,” “us”) to you (“customer”). Booking a free site assessment, accepting a quote, or signing a service agreement constitutes acceptance of these terms.

We provide commercial integrated pest management (IPM) including: site assessment, written recommendations, treatment, monitoring, and audit-ready documentation. Specific services + frequency are defined in your service agreement or monthly plan.

We hold California pest control license #13070 and carry general liability + workers' compensation insurance. A current certificate of insurance is available in your customer portal under Compliance.

• Pricing for monthly plans (Standard / High-Volume) is stated in your service agreement and may be adjusted annually with 30 days' notice.
• One-time services are quoted in writing before work begins.
• Invoices are due net-30 unless otherwise stated. Online payment via Square accepts credit cards, Apple Pay, Google Pay, and Cash App.
• Past-due balances over 60 days may suspend service until paid.

• One-hour response window for active monthly customers
• Written IPM plan tailored to your facility
• Service report after every visit, posted to your portal
• Audit-ready documentation: license, COI, SDS sheets, pesticide application log, station check log

Pest control is biological and conditions vary. We use industry-best IPM practices and follow product labels exactly, but we cannot guarantee zero pest activity at all times. We will identify root causes (sanitation, structural, sourcing) and provide recommendations; addressing them is the customer's responsibility.

Monthly plans require 30 days' written notice to cancel. One-time services may be rescheduled with 24 hours' notice; less than 24 hours may incur a trip fee.

We are not liable for: pre-existing damage discovered during service, damage caused by structural defects, loss of business income, or consequential damages. Our maximum aggregate liability for any claim is limited to the amount you paid us in the 12 months preceding the claim. Nothing in these terms limits liability that cannot be excluded under California law.

We use EPA-registered products and follow all label re-entry-interval (REI) directions. Safety Data Sheets for every product we apply are available in your portal under Compliance. If you have specific allergies, sensitivities, or pets / livestock on-site, notify the technician before any application.

We'll work in good faith to resolve any concern. If we can't, disputes are governed by California law and venued in Los Angeles County.

goldenstatepest@gmail.com · (818) 303-6684